FAQs

Stain glass window in Octagon Chiropractic ClinicSome people have never been to a Chiropractor before and may have questions about what we do. Here are some answers, which may help you to understand our treatment and how it works.

We would be delighted to help you with any questions you may have. Please feel free to call or e-mail us and we will endeavour to get back to you as soon as possible.

Yours in health - the Octagon Team

  • Octagon Chiropractic Clinic Privacy Policy (at bottom of page).

What are your qualifications?

Hazel, Karen and Steve are all registered with the General Chiropractic Council and are members of the British Chiropractic Association. All have BScs, MScs or post-graduate diplomas in Chiropractic.

How long will a course of treatment last?

This depends on the nature of the problem. After the consultation we will spend time explaining exactly what is causing the problem and how long it is likely to take to correct it. There will be plenty of time to discuss your own concerns. We strongly believe that you are the guardian of your own health and it is never our intention to take this responsibility away from you.

Is treatment painful?

Bird mobile Octgaon Chiropractic ClinicIn babies and small children, categorically no. Treatment involves gentle unwinding of tension. Some may cry due to a release of tension. Some may not want to be interfered with at that particular moment. Some may decide they are hungry. Most remain relaxed and many fall asleep.

In older children and adults we are sometimes necessarily working on areas of the body which are painful and sore which is what brought you to us in the first place. Our approach is very gentle and as non-interventionary as possible. We often use low-force techniques and work a lot with conditions for which manipulation or vigorous treatment would be inappropriate. The worst part is often the exercises you have to do at home. And we will make sure you do them.

Do you recommend other practitioners?

When we initially see you we spend a lot of time discussing the nature of your problem and many aspects of your general health. We will explain how we can be of help, how you can help yourself and also how other practitioners may be able to help you. We have an excellent Homeopath and Pilates Instructor, Laura and Polly respectively, who work with us in the clinic. We know local General Practitioners, Consultants, Acupuncturists, Podiatrists, Breastfeeding Counsellors, Midwives, Antenatal teachers, Yoga instructors, Nutritionists and many others whom we can personally recommend.

Are you covered by health insurance?

Many health insurance companies will cover Chiropractic but it can tend to be a bit of a minefield. Some impose a bewildering array of restrictions and special conditions. Check with your insurance company and read the small print carefully! Our clinic policy is that you pay for treatment as you go along and the health insurance company will reimburse you.This is to regulate our cash flow as our experience is that insurers are very prompt paying policy holders but notoriously slow paying suppliers.

Do I need to be referred by my GP?

No, unless you wish to claim on your health insurance and the policy stipulates it. We take a very full health history and examine you very thoroughly at the initial consultation and if we have any concerns we will, with your consent, refer you to your own GP for their opinion or further tests.

Do you take x-rays?

We do not have on-site facilities due to the high proportion of babies and pregnant mothers we treat. We have several local clinics which will do x-rays, scans and other diagnostics tests for us if needed. Through our chiropractic training and further post-graduate studies we are proficient at reading x-rays, MRI, CAT and ultrasound scans so bring any with you that you have when you come.

Do I need to bring anything with me when I come?

Any x-rays or scans (see above) recent or otherwise. Red development books for babies. Copies of any letters you may have pertaining to your health.

How will I get to the clinic?

See directions. Road, bus and underground links are all good. There is pay and display parking outside the clinic and in the adjacent roads. Finding a space nearby is usually not a problem except at school drop-off and pick-up when West London generally comes to a halt. Walking, cycling and other active pursuits are encouraged and you are welcome to bring bicycles and buggies into reception. For allergy and hygiene reasons we regretably cannot have animals on the premises and would ask you not to eat in the waiting room for the same reason.The atmosphere in the clinic is relaxed and informal and you are, of course, welcome to breast or bottle feed your baby in reception.

Any further questions?

Please feel free to phone us on the clinic number or e-mail us. Our receptionists can help you with most things. If you have specific questions for the chiropractors, we will happily call you back when we have a break and talk to you. We look forward to seeing you.

 

Octagon Clinic Limited Privacy Policy.

Patient Privacy Notice

Who we are  

We are The Octagon Clinic Ltd, 2 St. Peter’s Road,   London W6 9BD.

telephone number:  0208 563 2608

email address:  info@octagonclinic.co.uk.  

For the purposes of processing your personal data we are the controller.

Data Protection Officer  

As we record and use sensitive health data we take the protection of this data very seriously. We have therefore appointed a Data Protection Officer within The Octagon Clinic Limited, which is your first point of contact for any matters regarding your personal data we process. Please contact us using the details above.

The Personal Data we process and what we do with it  

We record and use the following categories of personal data: name, address, telephone numbers, email address, date of birth, health information including medical history, diagnosis and treatment data. Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services as a chiropractic clinic. In addition, we will only examine or treat you with your explicit consent.

Retaining your Personal Data

Whilst you are receiving treatment from our clinic we will continue to store and use your personal data. Once you have been discharged, we are legally required to retain your personal data for a minimum of 8 years.

Your Rights

As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.

You may request a copy of your data at any time. Please just contact us in writing or by email at The Octagon Clinic. Please provide the following information: your name, address, telephone number, email address and details of the information you require, and please be prepared to confirm your identity.

If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the clinic directly and any necessary corrections to your data will be made promptly.

If you believe we should erase your data, please contact the Data Protection Officer.

If you wish us to stop storing or using your data, please contact the Data Protection Officer, but be aware that we are legally required to retain medical data for a minimum period of 8 years from the date of your last appointment.

Data Breaches  

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should you wish to make a complaint

You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling  

We do not use any system which uses automated decision making or profiling in respect of your personal data.

 

 

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